General FAQs

  • We don’t have a physical bricks and mortar Happy Day People shop, but all of our products are available here on our website. We have a page on Etsy and Hard To Find. We’re also stocked in over 20 gift shops in Australia. For our list of stockists, click here.

  • Ordering is easy on our website, simply visit the “Shop” link at the top left-hand-side of this page and add to cart. If you have an difficulties, don’t hesitate to contact us via email: hello@happydaypeople.com

  • Yes! We offer two options when shopping on our website. Our direct payments are powered by Stripe, a multi-national financial service that protects us and you when shopping online. You can also purchase with your PayPal account which provides it’s own security.

  • Yes! We ship to most countries, if your country doesn’t show up as an option please email hello@happydaypeople.com and we’ll help you out. For all shipping info please click here.

  • We endeavour to get your orders packed and in the mail within 24hours of order placement. If there are any delays on our end we’ll get in touch.

    We use Australia Post and their International affiliates for all parcels. Your tracking number will be emailed to you after your parcel has been dispatched.

    For estimates please visit our shipping page.

    We’re based in Melbourne so if you’re local and it’s a purchase emergency get in touch and we’ll see what we can do for you.

Jigsaw Puzzle FAQs

  • Our jigsaw puzzles are entirely designed in house in Melbourne. Our jigsaws are produced in Queensland making them 100% Australian made

  • All components used in the manufacturing of our jigsaws are certified with one or more “Green, Eco, Earth, Forest Friendly, Food Safe and/or Toy Safe” certifications.

  • Our puzzles are printed on a 250gsm sovereign silk satin semi-matte paper. This finish reduces glare significantly so you likely won’t need glasses after finishing one of our puzzles!

  • Sure, if you decide it is time to say goodbye, our puzzles are 100% recyclable.

Greeting Card FAQs

  • Our cards are printed in Melbourne by a family-operated, independent printing business who specialise in sustainability.

  • We use 350GSM silk finish eco cardstock.

  • They sure are! Our cards are printed on recycled cardstock with vegetable based inks.

  • Our cards are printed on 100% post-consumer waste recycled paper and printing uses green energy.

Tea Towels & Aprons FAQs

  • You bet! We use water-based inks that are eco-friendly and produced sustainably using 100% renewable energy and non-toxic ingredients. Woo!

  • Care instructions are on the packaging of all of our items. If you no longer have the packaging, the care instructions are on our website on each product page. If it’s all too stressful please reach out hello@happydaypeople.com and we’ll get through it together.

    A safe bet is to ensure it’s a cold wash and you should be fine :)

Candle

FAQs

  • Yes! All candles are hand poured in Melbourne, Australia by our very particular chandlers. No, not Chandler Bing, though there are arguably some similarities. Fun Fact: candle makers are traditionally known as chandlers.

  • Our fragrances are made in Australia from high quality ingredients. All fragrances have been tested to meet stringent Australian standards. All fragrances are vegan and have not been tested on animals.

    Our fragrances are made of a combination of natural, essential oils and man-made notes blended by perfumers to meet high quality standards of scent and consistency. Exclusively natural fragrances aren’t stable and don’t blend well with wax on their own. This means that the candle scent may not be strong or consistent. Using a tried combination of natural and man-made notes allows for the best of both worlds. In scientific terms, this just means our candles smell awesome.

  • Our wicks are 100% Cotton and are produced following safe and sustainable forestry practices. The cotton is acquired from mills that have the FSC certification. The finished product is all natural and treated with a clean, patented burning agent.

  • Our wax supplier is an industry leader in wax innovation and responsible sourcing of raw materials. Our natural soy wax meets the necessary requisites to be classified as biodegradable, vegan and palm free. No animal testing or animal products are used in the manufacture of our wax

  • This depends on a lot of different factors. Please refer to the below candle maintenance section on how best to maintain your candle, for optimal burn time.

    If looked after, our medium jar candles have a minimum burn time of 35 hours. Our pillar candles vary due to size and shape but all have a minimum burn time of approximately 2-3 hours. If burned in a fire-safe container, our pillar candles’ life span increases significantly.

  • For the 1st burn, trim wick to 5mm-10mm and ensure wax melts to jar edges before extinguishing. This ensures an even burn and helps to get the most out of your candle. If you extinguish a candle before the wax has melted to the edges, you risk the melted section creating a “memory ring” which will mean the candle is likely to only burn to that point in future burns and it might drown the wick.. it’s annoying just trust me on this one.

    Trim your wick to around 5mm before every subsequent burn. The best way to trim your wick is using wick trimmers.

  • Yes. Trimming your wick to 5mm – 10mm before each burn and ensuring it is standing upright will ensure for an even and consistent burn.

  • Candle placement can influence your burn time. If your burning candle is in an air-conditioned or breezy area this can accelerate the burn rate. Always store candle in cool, dry place below 25oC & away from direct sunlight.

  • Burning a candle for too long can make carbon collect on the wick causing a “mushroom” effect which will make your flame larger than intended. This can make your wax melt faster, your flame get out of control, your jar accumulate black residue & your candle to start smoking leaving you with a literal hot mess.

  • When there is only a small amount of wax left, it’s best to extinguish so the glass jar doesn’t get too hot and cracking. Yikes!

  • Yep! None of our products use animal products or are tested on animals.

  • Not at this stage but we hope to in the future. Watch this space!

  • Heck yes! Recycle that jar! Wash out the remaining wax with warm soapy water and use as a receptacle for pens, brushes, stuff you’ve stolen from your sister, whatever your fancy. Try to be gentle when washing our coloured jars so the paint doesn’t chip.